Christy Murdock provides valuable phone etiquette tips to boost client relationships and increase deal closures. Discover essential do’s and don’ts, preparation strategies, and follow-up techniques in her comprehensive guide.
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Effective communication is key for real estate agents, especially in building trust, closing deals, and establishing a professional image. Phone etiquette plays a crucial role in this process.
Before making a call, do your homework on the person or company you’re contacting. Set an agenda, ensure a quiet environment, and be prepared to make a positive first impression.
When starting a call, greet the person politely, introduce yourself, and confirm the identity of the person you’re speaking with. Throughout the call, practice active listening, clear communication, and maintain a professional tone.
To end the call, summarize key points, express gratitude, and close politely. Follow up with a timely email to reinforce professionalism and reliability.
Avoid common phone etiquette mistakes like interrupting the caller, background noise, and unclear communication. For virtual calls, ensure a stable connection, good lighting, and a professional background.
Good phone etiquette is essential for real estate agents to build strong relationships and provide excellent customer service. Proper preparation, professionalism, and follow-up can leave a positive lasting impression on clients and colleagues. To improve your communication skills and excel in every conversation, consider implementing the following tips:
1. Practice active listening: Make an effort to truly listen to what the other person is saying without interrupting or formulating your response in your mind.
2. Be mindful of your body language: Maintain eye contact, use open and welcoming gestures, and pay attention to your tone of voice to convey interest and understanding.
3. Ask clarifying questions: If you’re unsure about something, don’t hesitate to ask for clarification to ensure you’re on the same page with the other person.
4. Avoid distractions: Minimize distractions such as checking your phone or looking around the room while someone is speaking to show respect and attentiveness.
5. Practice empathy: Try to understand the other person’s perspective and feelings, and respond with kindness and compassion.
By incorporating these tips into your communication style, you can enhance your interactions and build stronger connections with others.